FAQ | Farmhouse Rustic Furniture | Rustic Red Door

FAQs

• Do you have a local showroom?

  We have a 10,000 sq.ft. warehouse/showroom in Perkiomenville, Pennsylvania. Stop by for a visit! (We also sell online and offer free shipping to the lower 48 states.)

  Not local to our showroom or unable to stop by? We're happy to create a personalized online shopping experience for you! Upon request, we will send additional pictures or videos of your item of interest. We can also connect via Facetime, Skype, Zoom, or Google Meet to show you whatever product details you need to make an informed decision before you purchase. Give us a call at 610-672-6454 to schedule your virtual shopping experience.

• How long has Rustic Red Door been in business?

  We have been a family-owned company since 2007 offering American-made, solid wood custom furniture and décor. Our high-quality items are designed by us & handcrafted by select woodworkers in Pennsylvania and Ohio. We’re known for our reclaimed wood farmhouse tables/décor, live edge tables/décor, mantels/shelves, & hand welded, American steel support brackets, but we have plenty of experience with many design styles. Learn more about our company's beginnings on our About Us page.

• Why choose Rustic Red Door?

  Handcrafted in America. Heirloom-quality. Custom-made. These words describe an object designed and produced according to an individual’s desired specifications. But to us, our creations are more than deliberately planned furniture pieces. We love what we do, and...well...we’re good at it! You’ll find that love reflected in the quality of each one-of-a-kind piece. From conception and planning to development and delivery, you’ll appreciate the fine thread of our Rustic Red Door family interwoven throughout. Why is that important? It's because we are family-owned that we can afford to make a personal investment; we take great delight in creating a magnum opus every time. Each uniquely designed heirloom is a source of pride and joy we confidently pass on to become yours. Our Google Reviews speak for themselves.

• Do you only make rustic-style furniture?

  We’re known for our reclaimed wood farmhouse tables/décor, live edge tables/décor, mantels/shelves, & hand welded, American steel support brackets, but we have plenty of experience with many design styles. We'll take the ideas you have in mind and turn them into reality!

• How long will the furniture last?

  All of our furniture items are crafted to heirloom quality. What does that mean? For us this means that we prioritize quality throughout the whole process - from idea to delivery in your home.

  For you, heirloom quality means your family will enjoy your new table for generations to come. How? Every piece we offer is meticulously designed with excellent craftsmanship by our team of design experts and woodworkers, so you can be sure that each piece you invest in will last for a lifetime’s worth of memories!

• Do you offer a warranty?

  Our furniture and decor items are handcrafted by select woodworkers in the Midwest who take meticulous care in building heirloom-quality pieces. Even though we offer a One Year Limited Warranty, our products are made to last a lifetime and we will stand by your investment.

  In the unlikely event there is a defect with the material or construction of any of our furniture, decor, or steel hardware pieces under normal daily use, we will repair or replace the item. (See "What if my item is damaged" below)

  Please read the details on our warranty page.

• I don't see exactly what I want. Do you make custom furniture?

  Yes! We love helping our clients determine every detail of what they're looking for in custom furniture. Learn more about our process when you visit our Custom Furniture page.

• Do you charge a design fee?

  No, we do not charge a design fee. When you complete a Custom Furniture Form, we will contact you to connect over the phone, through Facetime, Skype, Zoom, or Google Meet to help you decide which pieces are right for your home. While considering many factors including your life circumstances, we can help you determine the right size and shape for your furniture pieces. We want each one to work well for you and last a lifetime (or two!)

• What kind of wood types, stains, and epoxy colors do you offer?

  We offer many types of wood options including reclaimed barnwood, quartersawn oak, live edge walnut, and more. Our most popular stains include Asbury, Michaels, and Natural with plenty more to choose from. Epoxy colors include black, a variety of blues, grays, copper, and more. Browse here for our customer-favorite stains, wood, epoxy, and table bases.

• Do you have any in-stock items that ship more quickly?

  Yes, we do. We have a wide selection of in-stock items. Decor items ship in 2-3 business days, or 2-6 weeks for furniture. If you need your item sooner please contact us.

• Do you offer discounts?

  Yes! Local customers can enjoy discounts by shopping at our warehouse/showroom. All customers can receive a 15% discount when purchasing a minimum of 4 furniture items (Code: 150FF4F) or a 15% discount when purchasing a minimum of 4 decor items (Code:150FF4D).

  First time on our site? Sign up for our email list to get 10% off your first order. Click the "get 10% off" message on our website, or sign up for the newsletter at the bottom of the page.

• How do I get a quote for a customized item?

  To receive a quote for a customized item, please visit our Custom Furniture page and complete a Custom Inquiry form and we'll contact you. Or call us at 610-672-6454 and speak with one of our knowledgeable staff members.

• When will my item ship?

  Please reference the shipping/delivery tab on the product's page. Depending on the size of the item purchased, custom items can require 8-12 weeks or more lead time before shipment. During the holidays, shipping times can take longer. Quick Ship (in stock) items usually ship within a week. If you would like a personal shipping estimate, please feel free to contact us.

• How will my item be shipped? What will the shipping cost me?

  Shipping is included with the purchase of all products being shipped in the continental United States. Your item(s) size will determine the shipping method we use.

• Smaller to mid-sized items will be shipped via U.S. Postal Service, UPS, or FedEx.

  • Furniture delivery is carried out by a blanket wrap service that provides white-glove delivery*.

Once your order has been shipped, you will be given a tracking number or we will contact you to schedule a delivery time.

*White-Glove Delivery
We offer in-home delivery, light assembly (if needed), and removal of all packaging materials. In preparation for your delivery, be sure the location for your item is completely clear and ready for placement. Driveways, doorways, halls, and stairs should be made clear for your piece and delivery employees to pass through and assemble.

• Do you ship internationally?

  We ship small items to Canada, Hawaii, and Alaska on a case-by-case basis. Please contact us for delivery information to these locations.

• How do I track my order?

  When your item ships, you will get tracking information. For local delivery, we will contact you to schedule a delivery time. More information is available on our Shipping Information page.

• What if my item is damaged?

  Please check that all of your items are correct and undamaged when it is delivered. If anything is damaged or incorrect, please let us know within 2 days of delivery. Find more information here.

• Where can I see some of your past projects?

  Check out our Photo Galleries here. These galleries include favorite images of our Products in customers' homes, the inside of Customers' Homes, and a few favorite Commercial Projects. You can also browse our Design Inspiration blog posts where we share great design ideas!

• Where can I find your customers' reviews?

  Visit our Google page to see some of our customers' reviews. You can also see reviews on our website.

• How do I take care of my wood furniture?

  Climate Control & Light

  • Do not place your new wooden furniture in direct sunlight. Over time, UV rays can bleach and damage the integrity of the wood.
  • Place your wooden furniture away from heat sources such as fireplaces, radiators, or heating vents. Regular exposure to heat will eventually dry and warp the wood.
  • Avoid significant fluctuations in temperature and humidity which cause the wood to expand and shrink. Use a dehumidifier or humidifier to maintain a more stable climate. The ideal climate for wooden furniture is a consistent 60-80˚F and 35-55% humidity, all year.

  Regular Care

  • Use placemats, tablecloths, trivets, and coasters for tables. While our wooden furniture has a durable finish, heat and moisture can cause damage to any wood surface.
  • Avoid the use of rubber and plastics on wooden furniture. As plastics break down, they can bleach their color onto the wood’s surface and chemically damage the finish.

  Maintenance and Cleaning

  • Dust your wooden furniture frequently. Dust with the grain of the wood to maintain the integrity of the natural wood design.
  • Microfiber cloths are best at trapping dirt but any soft cloth can be used to dust your furniture. Refold the cloth often to avoid redepositing dust back onto the surface.
  • Avoid spray polishes. Repeated use causes a build-up of the polish which dulls the surface of your furniture.
  • Consistently use the same type of polish on your wooden furniture. Using a wax-based polish and an oil-based polish interchangeably can result in a cloudy or streaked appearance on your wood finish.
  • Only use cleaning products that are designed for the finish applied to your particular piece of wood. When in doubt, a soft cloth moistened with water and a drop of detergent will adequately clean most wooden surfaces. To regularly clean a frequently used wooden surface, such as a dining table, a mixture of 1 tablespoon distilled white vinegar to 1 cup of water will help remove normal daily residue.
  • Never saturate your wooden surfaces. When using a moistened wet cloth to clean your wood, immediately rinse and dry the surface when you are finished.
  • Powder-coated metals may be cleaned with a clean, damp cloth.

• Do you have wall installation instructions?

  Yes, we do! Please visit our installation page for directions on installing quilt racks, shelves/coat racks, and barn doors.

Have any questions we haven't answered? Don't hesitate to contact us or stop by our warehouse in Perkiomenville!